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Policies/Statements
 
Shipping Policy
Important Shipping Information:

When shipping within Canada, normal ground service will be used. Please note that our company cannot deliver to P.O. Boxes. When shipping to Unitied States, Labrador, Nunavut, Northwest Territories & Victoria Island shipping cost will vary and you will be charged the actual cost of shipping.

Depending on where you live, you might not be offered all shipping options. In some cases we are not able to deliver certain products to your location.

NOTE: We cannot ship any product via air service to APO/FPO addresses.

Other important shipping information:

Most orders will be shipped (leave the warehouse) within 48 hours. Please allow 3-10 business days for your order to arrive. Some items ship from a separate warehouse than others. Expect to receive separate shipments if your selection of products warrants such a delivery. Two weeks prior to Christmas, no delivery times are guaranteed.


Return Policy
Please call our Customer Service Department at 1.800.227.2242, Monday thru Friday, 9 a.m. to 5 p.m. CDT to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the authorization number below our return address on the outside of the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid on all returns. We do not accept C.O.D. returns. Freight is not refundable.

Privacy Policy
PRIVACY POLICY

We value you as a customer and take your personal privacy seriously.

OUR PRIVACY PRINCIPLES:

We do not sell customer information. We do not provide customer information to persons or organizations outside of Weathertech Canada or Northern Motorsport. who are doing business on our behalf, for their own marketing purposes. Northern Motorsport and Weathertech Canada are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We suggest that you become involved with your child's access to the Internet and to our site to ensure that his or her privacy is well protected. On the other hand, Northern Motorsport and Weathertech Canada do not sell products for purchase by children. If you are under 13, you may use this site only with involvement of a parent or guardian.

INFORMATION WE COLLECT:

We collect and use information we believe is necessary to administer our business, to advise you about our products and promotions, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below:

From your order, such as name, address and telephone number. From your transaction with us, such as payment records. Our site uses cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and connection capabilities so that our site can provide you with the optimal user experience. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you are to receive a new cookie, or how to disable cookies altogether. However, as cookies allow us to enhance your user experience, we recommend that you leave them turned on.

HOW WE USE INFORMATION ABOUT YOU:

We use customer information to provide accurate services and to advise our valued customers of promotions that may be of interest to them. We receive and store any information you enter on our Site or give us in any other way. However, we do not collect any personal information about you unless you voluntarily submit such information to us. Our Site uses an order form for you to request information, products, and services. Contact information (like your e-mail address) from the order form is collected and used to send you information about our company or otherwise get in touch with you. Of course, you can choose not to provide certain information, but then you might not be able to take advantage of many of our features. You may also choose not to receive e-mail or other mail from us.

ACCESS TO PERSONAL INFORMATION ABOUT YOU:

We do not provide customer information on-line or by telephone.

YOUR CHOICE:

If you prefer that we not maintain certain customer information, please make your choice known when placing your order.

OTHER SITES

This site may contains links to other sites. Northern Motorsport and Weathertech Canada and its affiliates cannot be not responsible for the privacy practices or the content of such web sites so you may want to check out their policies as well.

REVISIONS

We may from time to time revise our privacy policy by updating this posting. Amendments to our privacy policy will be effective when posted. You may want periodically visit this page to review the current policy, so that you may be aware of any such revisions to which you may be bound.


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Northern Motorsport
516 Parkdale Ave. North,  Hamilton,   Ontario,  L8H 5Y5   Canada
Tel: 905-549-2206   Fax: 905-547-9085